Trauma Institute/Trauma Institute/Child Trauma Institute Policies

Trauma Institute & Child Trauma Institute (TI/CTI) Policies
Re Privacy, Shipping, Returns, Refunds, Cancellations, Participation, & Donations

Privacy:

When you do business with TI/CTI, we add you to our e-mailing list and send out occasional e-newsletters. You may request to be removed from this list.

We do not share your name or contact information with anyone. Exceptions:

The co-sponsor(s) of a training program must have this information in order to provide CEs etc., and the information may be shared in turn with the credentialing body (e.g., your state licensing board) as per their requirements.
For those completing our EMDR basic training program, we provide the information to the EMDR International Association which accredits EMDR training programs and tracks who is trained in EMDR.
If you engage a mental health professional via the TI/CTI web site, that professional has his/her own privacy policy, as detailed on the Informed Consent for Treatment form.
At your request we will notify the recipient of your choice regarding your donation to TI/CTI.
We may disclose information as needed in the unlikely event of a proceeding brought against us or other legal issue.
We provide the customary information to credit card processors etc. as needed to process your payment.

For training programs, this policy applies only to those programs for which TI/CTI is responsible for participant registration (in which case the registration can be accomplished on this web site). Other sponsors/producers of TI/CTI programs may have other policies.

Shipping:

We offer free shipping on all items, within the USA and using the shipping method of our choice, which may be media rate. If you want us to rush-ship or to ship outside the USA, please e-mail or call us for the cost, so you will have the right amount to enter in the order form.

We offer an e-mail discount on those items that can be sent in pdf files. When you choose the e-mail option, we save on printing and shipping costs, and we pass the savings on to you.

Most of our work is providing training "on location" all over the world. Our office person works only part time and is not in every day. Orders will be processed at least once per week, and generally more frequently. Our service is good, but not always instant!

Returns:

This policy applies to purchases of books, assessment instruments, or other items.

Returns that are due to TI/CTI error (for example, having sent a wrong or defective item) will be replaced at no charge, as long as the item is in the original unused/undamaged condition. If you need to make a return, please contact the TI/CTI office for instructions.

If only some items are being returned from a purchase that involved a quantity or combination-purchase discount, the refund amount will be adjusted to take into account the price for the remaining item(s).

Returns for books are allowed for any reason, as long as the the item is in the original unused/undamaged condition. Returns that are not due to TI/CTI error will be subject to a 25% re-stocking fee (TI/CTI not responsible for return shipping). Sorry, but we are a small non-profit and we have to cover our shipping and administrative costs.

No refund will be provided for comic books. We sell these at a very low margin, and it would take the entire purchase price to cover our costs for processing the order and the return.

No refund will be provided for paper/emailed items such as assessment instruments, article reprints, etc., unless due to TI/CTI error. This is because there would be no way to determine that the items have not already been used or copied.

Cancellations:

This policy only applies to those programs for which TI/CTI is responsible for participant registration. Other sponsors/producers of TI/CTI programs may have other policies.

If TI/CTI cancels a course, participants will be offered a full refund, or may choose to apply their registration fee to another scheduled course.

If the participant cancels at least 30 days* before the first course meeting, TI/CTI will provide a full refund less a $100 processing fee**.

If the participant cancels less than 30 days* before the first course meeting, TI/CTI will provide a full refund less a $100 processing fee**, as long as the participant's slot in the course is filled. There will be no refund of the registration fee if the slot is not filled.

Substitutions may be made (i.e., the participant may send another otherwise eligible participant in his/her place) for a $100 processing fee**.

No refund if the participant no-shows or cancels/withdraws on or after the day of the first course meeting.

No refund for the EMDR Group Consultation unless the slot is filled, in which case the $100 processing fee will apply.

No refund for home study programs.

Participants who cancel due to medical emergencies or other special circumstances may explain these circumstances in writing (e-mail is ok) and request special consideration. In such circumstances CTI may, at its sole discretion, offer special arrangements.

*60 days for the Certificate program.

**For lower-cost workshops, this fee will be set at 50% of the workshop's total non-discounted tuition (at time of cancellation) if that would make the fee lower. For example, if the workshop tuition is $150, this fee would be $75. The minimum fee is $50.

Participation:

TI/CTI reserves the right to refuse anyone participation in a training program whether due to qualification, reputation, behavior, or any other reason at TI/CTI and/or the trainer's prerogative. TI/CTI also reserves the right to expel a participant from a training at such point that TI/CTI and/or the trainer determines that continued participation would not be in the best interest of that participant, other participants, and/or the public.

Donations:

TI/CTI is a not-for-profit Massachusetts corporation and also has federal nonprofit 501(c)3 status as a charitable organization. Your contribution will be tax-deductible.

When you make a donation to a specific project, 100% of your donation will be used for that project. However,

If the project you donated to is over-funded, we will make an effort to expand the project to utilize the funds. If that is not possible, the surplus funds will be used for a project as similar as possible to the original one.
If the project you donated to cannot happen for some reason (e.g., the opportunity disappears because of war, dissolution of the collaborating organization, etc.), the funds will be used for a project as similar as possible to the original one.

Your gift can be made in honor or memory of the person(s) and/or event of your choice. You will be invited to provide instructions in this regard after the transaction has been completed via the shopping cart.

Trauma Institute & Child Trauma Institute can be contacted by phone (413-774-2340) or E-mail.

Created: 8/14/06. Updated: 11/16/11